Union Diamond is a diamond company based in North Atlanta. They have been colse to since 2002 and thus can be considered one of the more senior associates in the online jewelry store industry. While associates such as Blue Nile are known for high priced, high end jewelry, but only lukewarm customer service; Union Diamond is known for lower prices and jewelry that may be slightly lower in quality, but top-notch customer service.
According to most of the reviews, Union Diamond has one of the most responsible customer service departments in the industry. They are known for their ability to write back to all queries quickly, be it via email, fax or phone. In fact, they can sometimes write back as quickly as within a few minutes. In addition to this, they are also said to be one of the few associates that bend over backwards to fix problems with their products, even if that means suffering a monetary loss. The best company Bureau, which is the place to look and see whether a company is responsible and legitimate, gives Union an A+ rating, which is one of the best ratings a company can receive.
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However, while Union Diamond reviews note that they known for being very responsible, when they make a mistake it is almost always disastrous. One of the most reputable consumer websites for the jewelry commerce has any instances where pieces of jewelry or gemstones were horribly messed up, mainly because of miscommunication between the customer and the store as to what was supposed to be done to the jewelry. In addition, emails and phone calls are sometimes not returned, which obviously creates some very upset possible customers. This can also cause major problems if the phone call was from a customer whose jewelry is in the works as if what was requested is not done, the customer will insist on a repayment or free exchange, which obviously will cause a monetary loss.
In regards to Union Diamond's website, the site echoes much of what the company strives for. The prices, while a bit high - particularly whatever made from Platinum or Palladium, are displayed clearly and prominently so there is no confusion. The found your own tool, while easy to use, is a bit frustrating in that it constantly opens new windows, which will aggravate users who keep pop-ups turned off in their browsers. In echoing their commitment to providing the best customer service, Union Diamond also provides complicated phone numbers and email addresses for those who wish to palpate customer service, rather than providing a form built into the webpage like most websites.
One minor company practice that will bother possible Union Diamond, customers is their insistence that all jewelry be shipped to the address of the purchaser unless the prestige card company is notified in writing. Obviously this is quite responsible and seldom is jewelry sent to a distinct address, but it will bother those who wish to surprise family or friends with an unexpected gift of jewelry, especially if they are unable to gift it in person.
Thus, even though, Union Diamond reviews, rate them as one of the lesser known online diamond companies; they are one that possible customers should research before purchasing a diamond from elsewhere or in a quarterly neighborhood jewelry store. It is also a company that some of the giants in the diamond commerce would do well to imitate.
Union diamond Reviews Are In!
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